Privacy Policy
Last updated: March 8, 2026
1. Introduction
Ironback.ai (“we,” “our,” or “us”) operates an AI-powered operations platform for US service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ironback.ai or use our services.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide directly
- Name, email address, and phone number when booking a consultation or creating an account
- Business name, industry, and size when onboarding
- Payment information (processed by Stripe — we do not store card numbers)
- Messages and communications you send us
Information collected automatically
- Log data including IP address, browser type, pages visited, and timestamps
- Device information (device type, operating system)
- Cookies and similar tracking technologies (see our Cookie Policy)
- Call recordings and transcripts processed through our AI platform (with your consent)
Information from third parties
- Authentication data when you sign in with Google or Microsoft
- Analytics data from Google Analytics 4
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our AI operations platform
- Process transactions and send receipts and invoices
- Send service updates, security alerts, and support messages
- Respond to comments and questions
- Monitor and analyze usage patterns to improve user experience
- Comply with legal obligations
We do not sell your personal information to third parties. We do not use your data to train general AI models without your explicit consent.
4. Sharing Your Information
We may share your information with:
- Service providers who assist in operating our platform (ElevenLabs for voice AI, Telnyx for telephony, Neon for database hosting, Resend for email, Stripe for payments)
- Analytics providers (Google Analytics 4) under their respective privacy terms
- Legal authorities when required by law or to protect our rights
- Business successors in the event of a merger or acquisition, with prior notice
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained for 90 days by default, configurable in your dashboard settings. You may request deletion of your data at any time by contacting us.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time (where processing is consent-based)
To exercise any of these rights, email us at privacy@ironback.ai.
7. Security
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, and regular security reviews. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately at privacy@ironback.ai.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date and, for significant changes, by emailing registered users.
10. Contact Us
Email: privacy@ironback.ai
Ironback.ai, United States