We turn expensive manual work into an operating system
IRONBACK provides AI automation services for service businesses. One dedicated partner learns your operation and owns the roadmap. A team behind that partner builds, integrates, and runs the work.
Why Ironback exists
Buying software and getting an operation to use it as one system are different jobs.
Service businesses already run on software: CRMs, field service platforms, accounting systems, inboxes, spreadsheets, and industry tools. Each can work on its own while the handoffs still depend on email, duplicate entry, and memory.
That gap shows up as missed calls, slow quotes, inconsistent follow-up, scheduling friction, incomplete documentation, late billing, and owners asking five people for one operating answer.
We built Ironback to own that in-between work. We map the workflow, connect the right data, build the automation, document the exceptions, support adoption, and keep the system operating after launch.
One dedicated partner learns the operation and owns the roadmap. A team behind that partner handles the build and ongoing work.
Seven operating categories, one accountable partner
We start where the impact is easiest to see and measure.
Call Handling
Capture demand, qualify the request, route emergencies, and make sure the next step happens.
Estimating & Quoting
Prepare repeatable scopes, collect missing information, and move opportunities toward a decision.
Documentation & Compliance
Collect required job data once, identify missing records, and prepare clean closeout packages.
Follow-Up & Retention
Keep quotes, renewals, reviews, and missing-item requests moving without relying on memory.
Scheduling & Dispatch
Coordinate capacity, routes, customer updates, and the exceptions that need an operator.
Reporting & Intelligence
Turn scattered activity into a short operating view of pipeline, capacity, cash, and risk.
Inventory & Parts
Track stock, surface shortages, and trigger approved replenishment before work is delayed.
Who we work with
Service businesses doing roughly $1M–$20M in revenue.
Specialty trades remain our deepest operating context. We also work across healthcare, professional services, construction, logistics, property management, and other service businesses where recurring manual work has a measurable cost.
The common pattern is not one industry. It is an established team, existing software, and valuable work that still depends on people carrying information between systems by hand.
The team
Operators, not consultants.
Andrew Swiler
Founder
Background is half operating inside service businesses, half evaluating them for acquisition. Owns every client relationship personally. Full bio →
Behind Andrew is a senior team of builders and operators. The dedicated partner remains accountable while the team handles integration, automation, testing, documentation, and ongoing work.
Find the work your operation should stop doing by hand
Start with the Operations Scorecard or book a 20-minute call. We will identify the first workflow worth investigating and tell you plainly whether the case holds up.