We make businesses worth more
IRONBACK is a dedicated AI operations partner for businesses doing $1M to $20M in revenue. One senior partner on your account, a full team of builders behind them. We find the profit your operation is leaving behind, build the systems to capture it, and run them for you every month.
Why Ironback exists
There's profit trapped inside your operation, and nobody has time to go get it. That's why we exist.
We kept hearing the same story. The owner bought the CRM. Bought the field service app. Tried the AI voice agent everyone on LinkedIn was excited about. None of it stuck, because nobody had time to configure it, connect it to the other systems, or train the team.
The tools aren't the problem. The gap between buying a tool and actually getting value from it is the problem. That gap quietly costs a typical $3M to $5M business $150,000 to $400,000 a year in admin hours, missed calls, slow invoicing, and quotes that sit untouched until the lead goes cold.
Every dollar of trapped margin drags your valuation down. Buyers pay a multiple of profit. $250,000 a year in recoverable margin is $1.25M off your sale price at 5x. That's what IRONBACK exists to solve.
You get one senior partner who learns your numbers, and behind them a team that builds and runs the systems. We find where the money's hiding, capture it, and keep showing up every month to find the next opportunity.
Seven operational areas, one partner
Every engagement covers all seven, not just the easy ones.
Call Handling
After-hours AI voice agents. Missed-call text-back. Emergency dispatch triage. Every call answered — even the 2 AM emergency that used to go to voicemail.
Estimating & Quoting
AI-assisted takeoffs. Photo-based workflows. Your estimators handle twice the volume without working weekends.
Documentation & Compliance
Digital job forms replace clipboards. Inspection reports auto-populate. Invoice cycle drops from 9 days to 48 hours.
Follow-Up & Retention
Open quotes chase themselves. Review requests go out on completion. Past customers hear from you before they call someone else.
Scheduling & Dispatch
Smarter routing cuts windshield time. Appointment reminders reduce no-shows. Team coordination without three phone calls.
Reporting & Intelligence
Daily management briefings. KPI dashboards. See what matters without asking five people.
Inventory & Parts
Low-stock alerts. Automated reorders at threshold. Fewer emergency parts runs. Less downtime.
Who we work with
Businesses with 5 to 50 employees and $1M to $20M in revenue.
HVAC, dental, accounting, construction, logistics, cleaning, and specialty trades of every stripe: fire sprinkler inspection, compressed air service, commercial refrigeration, biohazard cleanup, generator service, mobile hydraulic repair, and a dozen others.
Our deepest bench is in specialty trades, but the playbook transfers. If your team still does work by hand that a machine finishes in seconds, there is money to recover.
The team
Operators, not consultants.
Andrew Swiler
Founder
Background is half operating inside service businesses, half evaluating them for acquisition. Owns every client relationship personally. Full bio →
Behind Andrew is a senior team of builders and operators. The people doing the work are the ones you talk to. No junior consultants learning on your dime, no offshore handoffs, no surprise staffing swaps three months in.
Find out what your business is really worth
We scan your online presence, benchmark you against local competitors, and walk you through nine operational questions. You get a scored report with dollar figures and a prioritized action plan. Ten minutes. Free.