We Build the Back Office Your Crew Deserves
Ironback is an AI operations staffing firm for specialty trade contractors. We place a trained, full-time specialist inside your company — not a tool, not a temp, not a consultant who visits.
Why Ironback Exists
Because service contractors deserve better than shelfware and broken promises.
Every specialty trade business we talked to had the same story. They bought the CRM. They bought the field service app. They tried the AI voice agent. None of it stuck — because nobody had time to configure it, connect it to their systems, or train the crew.
The tools aren't the problem. The problem is the gap between buying a tool and getting value from it. That gap costs a 25-50 person service company $90,000 to $200,000 a year in wasted admin hours, missed calls, slow invoicing, and quotes that never get followed up on.
Ironback fills that gap. We hire the person, train them on your industry, and embed them in your operation. They show up in your Slack, learn your crew by name, and manage every AI system from phones to paperwork to parts. You don't manage them — we do.
Think of it like outsourcing payroll to ADP — except instead of payroll, it's your entire back-office AI infrastructure.
7 Operational Areas. One Specialist.
Every engagement covers all seven — not just the easy ones.
Call Handling
After-hours AI voice agents. Missed-call text-back. Emergency dispatch triage.
Estimating & Quoting
AI-assisted takeoffs. Photo-based workflows. 50-70% faster estimates.
Documentation & Compliance
Digital job forms. Auto-populated inspection reports. OSHA/EPA/NFPA compliance.
Follow-Up & Retention
Automated quote chase. Review requests on completion. Warranty expiration outreach.
Scheduling & Dispatch
Route optimization. Appointment reminders. Crew coordination without three phone calls.
Reporting & Intelligence
Daily management briefings. KPI dashboards. See what matters without asking five people.
Inventory & Parts
Low-stock alerts. Automated reorders at threshold. Usage tracking without clipboards.
Who We Work With
Specialty trade contractors with 25-50 employees and $2M-$15M in revenue.
Fire sprinkler inspection. Commercial fire suppression. Industrial compressed air service. Commercial steam boiler. Biohazard cleanup. Standby generator service. Mobile hydraulic repair. Emergency tree removal. Commercial garage door. Marine diesel. Private aviation.
If the work is high-urgency, field-based, and regulation-heavy, we've probably built a playbook for it. If we haven't, we build one during your assessment.
The Team
Distributed operations specialists, centrally managed.
Andrew Swiler
Founder
Built AI operations systems for service businesses before founding Ironback. Manages every specialist engagement personally — from assessment to ongoing optimization.
Our operations specialists are distributed across time zones, trained through a 4-week Ironback certification program, and managed centrally. Every specialist knows the tools, the workflows, and the trade-specific compliance requirements before they touch a client system.
See where your business is losing money
Run the free AI Operations Audit. 5 minutes. No commitment. Just the numbers.