Sends a personalized Google review request within 2 hours of job completion — timed to catch customers at peak satisfaction, before they forget.
Quick Answer
Review Request Automation sends a personalized Google review request within 2 hours of job completion — timed to catch customers at peak satisfaction, before they forget. Ironback deploys this in 24-48 hours with a typical ROI of 3-6x within 90 days.
The Problem This Solves
Trade businesses live and die by Google reviews, but fewer than 5% of satisfied customers leave one unprompted. Owners know they should ask but forget, feel awkward, or wait too long. Competitors with 200+ reviews dominate the local pack while your 35 reviews stagnate.
How It Works — Step by Step
Action: System waits 1-2 hours (configurable), then sends personalized text: 'Thanks for choosing [Company]. How was the work today?'
→ Customer receives request at peak satisfaction — right after a successful job
Action: Direct link to Google review page sent immediately: 'We'd love it if you shared that on Google — here's the direct link'
→ One-tap review submission — no searching, no friction
Action: Alert sent to owner/manager with customer details — private resolution before a public review
→ Unhappy customers get personal attention instead of leaving 1-star reviews
Action: Single follow-up email with review link and brief thank-you message
→ Second-chance capture adds 10-15% more reviews without being pushy
Questions About This Automation
Two messages maximum — one text and one follow-up email. Customers who just had a great experience are happy to help. The 1-2 hour delay ensures you're not asking while they're still at the job site.
Average response rate is 15-25%. If you complete 40 jobs per month, expect 6-10 new Google reviews monthly. That's 72-120 new reviews per year — transformative for local search rankings.
Moving from 35 to 150+ Google reviews typically increases local search visibility by 40-60%. In niches where one new customer is worth $5K-$50K, even a modest increase in local search traffic generates significant revenue.
Book a free 30-minute call. We'll confirm this automation fits your setup and walk through exactly what deployment looks like for your business.