Restoration-specific estimating and project tracking from Verisk
About XactRestore
XactRestore is Verisk's restoration-specific project management tier, built on the same pricing engine that powers Xactimate. Where Xactimate handles the estimate, XactRestore manages the work that follows — project tracking, field documentation, crew scheduling, and job costing. The platform carries restoration-specific pricing for water mitigation, mold remediation, structural drying, and contents cleaning. Line items match what adjusters see on their side, which reduces supplement disputes. Field technicians document work progress with photos, notes, and completion timestamps tied to specific line items. XactRestore integrates directly with Xactimate estimates, so the job scope and the project plan share the same data source. For restoration contractors managing insurance-paid work, XactRestore solves the estimate-to-project handoff problem. The estimate becomes the project plan without manual re-entry. What it does not solve is the follow-up problem. Supplement requests sit in queues. Photo documentation from the field lacks the context adjusters need. Quote follow-up for non-insurance work is nonexistent. Drying data exists but nobody analyzes it for patterns. An [IRONBACK specialist](/audit) turns XactRestore's project data into an operational system that executes, not just records.
XactRestore provides restoration-specific project management with direct Xactimate integration. It tracks job progress against estimate line items, manages field documentation, and provides job costing with restoration-specific pricing for water, fire, mold, and biohazard work.
How an IRONBACK Specialist Works With XactRestore
Estimating & Quoting
The specialist monitors the estimate-to-job conversion pipeline inside XactRestore. When an approved Xactimate estimate converts to a project, every line item is validated for a corresponding task assignment and crew allocation. For non-insurance work — cash-pay water losses, commercial mold remediation — quotes generate from XactRestore's pricing database within hours of the initial inspection. The property owner receives a detailed, line-item proposal while competitors are still writing theirs on a legal pad.
Documentation & Compliance
AI-assisted photo analysis runs on field documentation uploaded to XactRestore. Technician photos are cross-referenced against line items to verify that documented work matches the approved scope. Missing documentation — a water extraction photo without a corresponding moisture reading, a mold remediation area without containment setup verification — triggers an alert to the project manager before the file moves to the adjuster. OSHA exposure records for biohazard work and EPA notification forms for lead-affected structures are checked against the job type automatically.
Follow-Up & Retention
Supplement follow-up sequences build from XactRestore project data. When a supplement request is submitted and the carrier has not responded in 5, 10, or 15 business days, targeted follow-up sends with the supporting documentation re-attached. Open supplement value, age, and carrier response patterns are tracked throughout. For non-insurance customers, post-completion follow-up runs after project closure — satisfaction surveys, warranty reminders, and referral requests.
Reporting & Intelligence
The specialist surfaces operational patterns from XactRestore data that the platform does not calculate on its own. Supplement approval rates by carrier, average cycle time by loss type, job cost variance against original estimates, and revenue per project manager feed into weekly operational briefings. When a specific carrier's approval times start extending or a project manager's jobs consistently run 15% over estimate, the specialist flags it with supporting data.
Inventory & Parts
Equipment deployment tracks across active XactRestore projects. Dehumidifier and air mover counts per job are cross-referenced against drying goals. When psychrometric data shows a drying chamber reaching target humidity ahead of schedule, an equipment pickup and redeployment recommendation goes out to another active job. Equipment sitting idle on a completed drying goal costs $35–$85/day in lost rental revenue or opportunity cost [Industry estimate].
What XactRestore Doesn't Solve
XactRestore is good at what it does. Here is what it does not do — and what that costs you.
Supplement requests sit in carrier queues for weeks. Nobody tracks them systematically. Your office coordinator checks manually, and half the time the adjuster claims they never received the documentation.
Every open supplement in XactRestore gets monitored. Follow-up sequences fire at 5, 10, and 15 business days with the complete documentation package re-attached. Carrier response patterns are tracked — you know which adjusters consistently delay and can escalate through the right channel.
Field photos lack context. A technician uploads 40 photos from a water loss, but half don't correspond to specific line items. The adjuster requests clarification. The cycle extends by a week.
AI photo analysis runs against XactRestore line items. Photos without clear scope references are flagged before the project file reaches the adjuster. Technicians receive specific re-documentation requests — 'photograph the extraction area referenced in line item 12 with the moisture meter reading visible' — within hours of the upload.
Non-insurance quotes take days. A commercial property manager calls about a mold problem. The estimator is in the field. By the time the quote goes out, the PM has already hired someone else.
Preliminary scope-based quotes generate from XactRestore's pricing database within 4 hours of the initial site assessment. The property manager receives a professional, line-item proposal while the estimator is still finishing the inspection. Final pricing adjusts after the full assessment, but the speed advantage is already secured.
Equipment sits on completed drying goals. Nobody cross-references psychrometric data against equipment deployment. Dehumidifiers run for two extra days because the project manager is managing eight other jobs.
Drying progress data gets monitored against equipment deployment. When humidity targets are met, an equipment pickup notice generates automatically with crew assignment and routing. Each day of early equipment recovery represents $35–$85 in redeployed capacity across your fleet [Industry estimate].
Real-World Example
A 42-person restoration contractor on the East Coast running 30–40 active projects at any time across water, fire, and mold categories. Two estimators write Xactimate estimates and manage XactRestore projects. One office coordinator handles supplement tracking and carrier communication. Non-insurance work makes up 25% of revenue.
The office coordinator spends 10 hours per week tracking supplement status across 20+ open requests — calling adjusters, re-sending documentation, and updating internal spreadsheets. At $30/hour burdened, that is $1,200/month. Estimators spend 6 hours per week building non-insurance quotes manually using XactRestore pricing — $2,160/month at $45/hour burdened. Average supplement turnaround is 22 business days. Non-insurance quote delivery averages 3.5 business days; the company estimates they lose 2–3 jobs per month to faster competitors. Equipment utilization tracking does not exist — project managers estimate 15% of drying equipment sits idle on completed goals at any given time.
The IRONBACK specialist configures automated supplement follow-up sequences from XactRestore data. Each open supplement gets tracked with carrier-specific escalation timelines. Non-insurance quotes generate from XactRestore pricing within 4 hours of the initial assessment. AI photo analysis flags documentation gaps before files reach adjusters. Equipment deployment monitoring cross-references drying data against dehumidifier and air mover placement.
Frequently Asked Questions
No. XactRestore is your project management and job costing platform — it tracks work against the Xactimate estimate. The IRONBACK specialist operates around XactRestore, handling supplement follow-up, documentation quality control, non-insurance quoting speed, equipment utilization monitoring, and operational reporting. The platform records. The specialist executes.
The specialist treats the Xactimate estimate as the source of truth and XactRestore as the execution layer. Estimate line items map to project tasks, documentation requirements, and equipment deployment. When supplements modify the scope in Xactimate, the corresponding XactRestore project plan and task assignments update automatically.
AI image classification verifies that field photos correspond to specific XactRestore line items. A water extraction photo should show standing water removal in progress. A containment setup photo should show poly sheeting and negative air machines. Photos that lack clear scope context get flagged with a specific re-documentation request sent to the technician's mobile device.
Yes. Contractors who use Xactimate/XactRestore for estimating and [DASH](/integrations/dash-cotality) for job management get unified operational coverage. The specialist bridges both platforms — estimates from XactRestore feed project tasks in DASH, and compliance documentation flows between both systems without manual re-entry.
The [$7,500 AI Operations Assessment](/audit) maps your XactRestore workflows and documentation gaps in the first two weeks. Supplement tracking automation and documentation quality checks go live during weeks three and four of the build phase. Equipment monitoring and reporting dashboards follow by week six. Most contractors reach full operational coverage within 60 days.
Our $7,500 AI Operations Assessment traces every hour lost between XactRestore and your back office — supplement delays, documentation gaps, idle equipment, and slow quotes. Two weeks. $50,000 guarantee. Your specialist shows you exactly where the money is leaking.
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