Fully integrated restoration job management with carrier and documentation connectivity
About PSA (Proven Jobs Management)
PSA — Proven Jobs Management — is a restoration-specific job management platform that connects the operational pieces most restoration contractors duct-tape together manually. The system integrates with Xactimate for estimate data, CoreLogic for carrier referral assignments, DocuSketch for 3D floor plans, Matterport for virtual walkthroughs, and dozens of other restoration tools. Job tracking covers the full lifecycle: first notice of loss, mitigation, reconstruction, documentation, and final invoicing. For 25–50 person restoration contractors, PSA is the system that should be running the operation. The problem is the word 'should.' PSA captures the data and connects the tools. It does not staff the person who monitors the dashboards, enforces the documentation protocols, chases the insurance supplements, or follows up with adjusters at 3, 7, and 14 days. The platform is a cockpit. Somebody still has to fly the plane. An [IRONBACK specialist](/audit) is that person — trained on PSA, embedded in your business, managing the workflows that turn job data into revenue and compliance records into competitive advantages.
PSA provides restoration-specific job management with integrations to Xactimate, CoreLogic, DocuSketch, and Matterport. The platform handles job lifecycle tracking from first notice of loss through reconstruction completion, with built-in documentation workflows, carrier communication tools, and financial reporting for restoration contractors.
How an IRONBACK Specialist Works With PSA
Documentation & Compliance
Documentation standards get enforced on every active job in PSA. OSHA exposure logs for biohazard jobs are filed within 24 hours. EPA lead and asbestos notifications are tracked against regulatory deadlines. IICRC S500/S520 drying protocols are documented with timestamped moisture readings. When a carrier audits your documentation — and on biohazard and mold claims, they will — the specialist produces a complete, organized file in hours. Not a frantic weekend of pulling records from technician phones and truck binders.
Follow-Up & Retention
The specialist manages the insurance communication loop from within PSA. Estimate submissions, supplement requests, adjuster follow-ups, and payment status checks run on structured timelines. Supplements submit within 24 hours of scope change. Adjuster follow-up fires at 3, 7, and 14 days. Payment aging reports trigger escalation at 30, 45, and 60 days. The specialist also runs policyholder communication — job status updates, completion notifications, and satisfaction surveys that drive Google reviews.
Call Handling
A first notice of loss voice agent gets configured to capture property details, damage type, insurance carrier, policy number, and emergency severity. Routine water losses get scheduled for next-business-day assessment. Category 3 water, biohazard, and structure fires trigger immediate crew dispatch. The agent feeds job creation directly into PSA so your project manager has a file ready before the crew arrives. After-hours emergency calls stop going to voicemail.
Reporting & Intelligence
Operational dashboards in PSA track the numbers restoration owners actually need: jobs by lifecycle stage, average cycle time by claim type, supplement approval rate by carrier, documentation completion percentage, and revenue per project manager. Weekly briefings highlight stalled jobs, aging receivables, and documentation gaps — the three things that cost restoration contractors the most money and the most time to discover manually.
Scheduling & Dispatch
Crew scheduling and equipment deployment get managed through PSA's job tracking. Dehumidifiers, air scrubbers, and monitoring equipment are tracked by job site with pickup dates flagged 24 hours in advance. Crew assignments consider certifications — IICRC WRT for water, AMRT for mold, HAZWOPER for biohazard — so the right-credentialed technicians land on the right jobs. Compliance is not optional in restoration. The specialist makes sure scheduling reflects that.
What PSA Doesn't Solve
PSA (Proven Jobs Management) is good at what it does. Here is what it does not do — and what that costs you.
PSA connects to Xactimate. It doesn't manage the supplement grind.
The specialist manages every supplement from discovery to payment. Scope changes documented in PSA trigger supplement creation in [Xactimate](/integrations/xactimate) within 24 hours. Supporting documentation — photos, moisture logs, protocol references — attaches automatically from your PSA job file. Follow-up with the adjuster runs on a structured cadence. Restoration contractors who manage supplements actively recover 20–30% more supplement revenue than those who submit and wait [Industry estimate].
OSHA and EPA documentation requirements exist in PSA. Nobody enforces them consistently.
Daily compliance checks run on active jobs. Biohazard jobs without OSHA exposure logs get flagged within 24 hours. Mold jobs without EPA notifications get escalated immediately. Lead/asbestos pre-renovation notifications are tracked against 10-day advance filing requirements. One missed filing on a biohazard job can generate a $15,000–$70,000 OSHA penalty [Third-party — OSHA penalty schedule]. The specialist makes sure that never happens.
Equipment is deployed across 20 job sites. Nobody tracks pickup dates until the phone rings.
Equipment deployment gets monitored in PSA with automated pickup reminders 24 hours before scheduled retrieval. Dehumidifiers sitting on a job site 3 days past the drying protocol completion cost you $45–$75/day each in lost rental opportunity [Industry estimate]. On 20 active jobs with 4–6 pieces of equipment each, that waste adds up fast. The specialist eliminates it.
Carrier referral assignments arrive in CoreLogic. Your response time determines whether you keep the program.
The specialist monitors CoreLogic referral assignments feeding into PSA and triggers immediate response — policyholder contacted within 30 minutes, crew dispatched within the carrier's SLA window. Carrier programs measure response time, documentation quality, and cycle time. Fall below benchmarks and you lose the referral stream. Every metric stays in the green.
Real-World Example
A 30-person restoration contractor handling 25 active jobs per month through PSA. Two project managers split job oversight. One office administrator handles documentation and adjuster communication. 60% of work comes from carrier referral programs. Average job value: $22,000.
The office administrator at $30/hour spends 35 hours/week on documentation assembly, adjuster follow-up, and compliance filing — $54,600/year. Project managers at $30/hour each spend 10 hours/week on administrative tasks that don't require their technical expertise — another $31,200/year combined. Supplement submission averages 6 days after scope change discovery. OSHA documentation compliance on biohazard jobs: approximately 70% — three jobs per quarter have incomplete exposure logs. Equipment retrieval runs 1.5 days late on average. Carrier SLA response time: 2.2 hours against a 1-hour target on 15% of referrals.
The specialist takes over documentation management, adjuster communication, compliance enforcement, and equipment tracking within PSA. Project managers focus on technical oversight and customer relationships. The office administrator shifts to accounts receivable and vendor management. Every active job gets monitored daily: documentation gaps flagged within 24 hours, supplements submitted within 24 hours of scope change, OSHA/EPA filings tracked against deadlines, equipment pickup scheduled automatically, carrier referral responses triggered within 15 minutes.
Frequently Asked Questions
No. PSA is your restoration job management platform. The IRONBACK specialist is the trained operations person who runs it — managing documentation protocols, enforcing compliance deadlines, tracking supplements, and monitoring every job from first notice of loss to final payment. PSA is the system. The specialist is the person who makes sure the system actually works the way it was designed to.
The specialist enforces documentation protocols on every active job. OSHA exposure logs for biohazard, EPA lead/asbestos notifications, IICRC drying protocol records — all tracked against regulatory deadlines within PSA. Compliance documentation is not a feature you toggle on. It requires daily monitoring and enforcement. That is what the specialist does.
Yes. Most restoration contractors run PSA for job management and [Xactimate](/integrations/xactimate) for carrier-formatted estimates. The specialist manages the data flow between both platforms. Scope changes documented in PSA trigger supplement creation in Xactimate. Approved estimates in Xactimate update job financials in PSA. No double entry. No data gaps between systems.
The specialist monitors referral assignments from CoreLogic and other carrier platforms feeding into PSA. Response time, documentation quality, and cycle time — the three metrics carriers track — are managed against SLA thresholds. The policyholder gets contacted within 30 minutes and crew dispatch happens within the carrier's required window. Losing a carrier program costs $200,000–$500,000/year in referral revenue [Industry estimate]. The specialist protects that revenue.
Two weeks of diagnostic work on your restoration operation. The specialist maps every workflow from first notice of loss to final payment — PSA job management, Xactimate estimating, carrier communication, documentation protocols, and compliance processes. The assessment delivers specific targets: supplement revenue recovery, documentation compliance gaps, cycle time improvements, and labor hour reallocation. $50,000 value guarantee: if the recoverable value isn't there, you pay nothing.
Our $7,500 AI Operations Assessment maps every workflow gap between your PSA data and your actual operations. Documentation, supplements, compliance, carrier SLAs — all quantified. Two weeks. $50,000 value guarantee.
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