Routes techs by proximity, skill match, and job priority — cutting drive time by 25-40% and fitting more jobs into every day.
Quick Answer
AI Dispatch Optimization routes techs by proximity, skill match, and job priority — cutting drive time by 25-40% and fitting more jobs into every day. Ironback deploys this in 1-2 weeks with a typical ROI of 5-10x within 60 days.
The Problem This Solves
Dispatchers assign jobs based on gut feel, sticky notes, and whoever answers the radio first. Techs crisscross the service area because nobody optimized the route. A senior tech gets sent to a junior-level job while the apprentice sits idle. Drive time eats 30-40% of the workday, and every wasted mile is lost revenue.
How It Works — Step by Step
Action: AI evaluates all available techs: current location, remaining schedule, certifications, truck inventory, and job priority level
→ Best-fit tech identified factoring in proximity, skills, and schedule capacity
Action: Route optimized against remaining daily schedule — resequencing stops to minimize total drive time
→ Daily route reduced by 25-40% compared to manual dispatch
Action: AI re-optimizes remaining schedule in real-time — pulls in nearby waitlist jobs or adjusts downstream appointments
→ Schedule adapts dynamically instead of cascading delays through the rest of the day
Action: Dispatch efficiency report: jobs completed vs. planned, drive time vs. productive time, utilization rate per tech
→ Continuous optimization data — dispatcher and owner see exactly where time is gained or lost
Questions About This Automation
No — it makes your dispatcher 3x more effective. The AI handles route math and scheduling logistics. Your dispatcher focuses on customer communication, emergency judgment calls, and crew management.
Manual overrides are always available. The AI re-optimizes around fixed stops. Frequent supply runs also feed back into the parts inventory system to reduce future mid-route stops.
Cutting 60-90 minutes of drive time per tech per day at $150-$250/hr billable rate recovers $37K-$94K per tech annually. A 5-tech crew sees $185K-$470K in recovered revenue capacity per year.
Book a free 30-minute call. We'll confirm this automation fits your setup and walk through exactly what deployment looks like for your business.