Knowledge base and document search for field techs — query by equipment type, get cited compliance guidance, parts specs, and troubleshooting procedures instantly.
The Problem This Solves
Specialized field knowledge lives in the owner's head, in binders, and scattered across manuals. Techs call the owner 5-10 times per day for guidance. The owner becomes the single point of failure. Scaling past 4-5 techs is impossible without delegating the knowledge.
How It Works — Step by Step
Action: Queries AI Copilot by equipment type, model, and symptom/task
→ Relevant manual sections, compliance requirements, and procedures returned in seconds
Action: AI searches regulatory database for applicable standards and requirements
→ Cited, accurate compliance guidance — not from memory, from the actual regulation
Action: AI cross-references equipment specs with parts catalogs
→ Correct part numbers identified without calling the owner or supplier
Action: AI walks through diagnostic tree based on symptoms and equipment history
→ Tech resolves issue independently — owner's phone doesn't ring
Questions About This Automation
Equipment manuals, compliance standards (FAA, NFPA, OSHA), your internal procedures, parts catalogs, and troubleshooting guides. Everything your owner keeps in their head gets documented and searchable.
Every answer includes citations to the source document — the actual NFPA code, FAA AD, or manufacturer manual section. Techs verify against the cited source. No hallucinated guidance.
That's the point. The owner who gets called 10 times a day can't scale. When techs can self-serve 80% of their questions, the owner manages instead of answering phones.
2-4 weeks to ingest your manuals, procedures, and equipment documentation. The system improves continuously as techs ask questions and verify answers.
Owner time recovered (2-3 hours/day of tech support calls), faster job completion (techs don't wait for callbacks), and the ability to hire additional techs without proportional owner time increase. Most shops quantify this at $50K-$100K/year.
Book a free 30-minute call. We'll confirm this automation fits your setup and walk through exactly what deployment looks like for your business.