Field Service Management

FieldEdge + Ironback.ai — AI Automation Inside Your Existing Software

Field service management software for mechanical and specialty contractors. Dispatching, service agreements, flat-rate pricing, and equipment tracking for commercial service businesses.

Connect FieldEdge Visit FieldEdge

What Gets Automated in FieldEdge

These workflows run automatically once we connect to your FieldEdge account — no human touches required.

Trigger
What Happens
Result
AI Voice Agent captures emergency call
New work order created in FieldEdge with equipment details and priority
Dispatch team sees emergency job immediately in their existing system
Service agreement renewal approaching
Automated renewal outreach sent to client with service history summary
Contract renewals happen proactively — no lost accounts due to oversight
Equipment history queried by AI Copilot
FieldEdge service records pulled for the specific equipment serial number
Tech has complete service history before arriving at job site

How We Connect to FieldEdge

We handle all technical setup. You provide access; we do everything else.

1

Connect FieldEdge account

2

Configure equipment tracking for your specialty

3

Map service agreement renewals to AI follow-up

4

Enable automated dispatch from AI Voice Agent

Requirements

  • Minimum plan: Standard
  • API access: REST API
  • Active Ironback.ai retainer

Industries Using This

Fire Suppression & Hood Cleaning CompaniesCommercial Boiler Service CompaniesStandby Generator Service CompaniesCommercial Garage Door & Dock Repair Companies

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Ready to automate inside FieldEdge?

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